This post is my index of book nuggets from Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, by Dr. Rick Brinkman and Dr. Rick Kirschner. In this book, the authors teach you how to identify the 10 most unwanted behaviors and how to deal with them. They also teach you how difficult people thing, what they fear, and why they act the way they do.
Here's my nuggets so far ...
- Ten Types of Difficult People
- The Lens of Human Understanding
- What Determines Focus and Assertiveness
10 types of difficult people:
- Grenade Person
- Maybe Person
- No Person
- Nothing Person
- Yes Person